- If I pay, does somebody actually take care of my case?
- Three models, three answers. A self-serve package is software: the engine prepares one tax year from the entries you confirm, generates the package when you ask for it, and you review, sign and file it. A Streamlined or Concierge engagement is a case Atamatax runs: a written scope and a fixed price first, then a private case for your documents, preparation against that scope, a completeness check before release, and the filing workflow step by step. A case that needs a professional's own judgment and signature — a PFIC correction across several funds or years, an amended return, a foreign company or trust return — is fully managed: Atamatax scopes it, engages a qualified CPA or enrolled agent and pays them, and sends you one written quote that includes their fee. The full quote is issued only once a professional has accepted the case; nothing is sold as software for it. Self-serve packages are prepared by the Atamatax engine from your figures. Streamlined and Concierge cases are prepared and signed as paid preparer by a CPA or Enrolled Agent from the Atamatax team, assigned according to the case and named on it with their verified credential once they accept; if none is assigned within the stated window, the client chooses between waiting and a full refund. Concierge, Streamlined and managed cases are assigned to a CPA or Enrolled Agent from the Atamatax team according to the case's forms, countries and complexity; the professional is identified on your case once they accept, and no case is described as professionally prepared before that has happened. Atamatax's own software does not e-file. On a self-serve package you file, with the step-by-step instructions in the package; on a fully managed engagement the return is filed as the written quote names it — through the engaged professional's authorised e-file provider where the year and forms allow, otherwise on paper.
- How do the Streamlined tiers work, and why is there no direct checkout for them?
- Streamlined engagements are done-with-you, not self-serve: free case scoping opens your case file and maps it to Essential ($1,590), Investor ($2,200) or Complex (from $2,990), and you receive a personalized quote with a secure payment link once the scope is confirmed. Eligibility, exact return/FBAR/Form 14653 deliverables, and any human reviewer are confirmed before an engagement — starting a case or booking a call does not buy or guarantee a completed Streamlined package.
- Is the price per return or per year?
- The self-serve packages are per tax year: one package covers one tax year. The Streamlined tiers are the exception — one quote and one payment cover up to three return years and six FBAR years together. Pre-filled official IRS PDFs are integrated for tax year 2025 only. Other supported years, including 2026, produce a worksheet-only CPA Export package at $199; the self-service filing tiers are unavailable for those years.
- What if my tax year has no integrated official PDFs?
- The engine computes supported figures using that year's rules for tax years 2022–2026. Pre-filled official IRS PDF templates are integrated for tax year 2025. Other supported years, including 2026, ship as mapped worksheets and assumptions for professional handoff, at the CPA Export price of $199. Professional review, filing and a completed return are not included.
- When do I pay?
- Never before you choose a paid step, and what you pay for depends on the step. The free tools — the case scoping, the PFIC scan, the situation checks — cost nothing. A self-serve package is paid when you generate it, after you have read the on-screen draft. The U.S. Filing Obligations Diagnostic ($100) is paid before the written report, after a free pre-check that refuses the payment when your situation is outside what it covers. The Atamatax Express Plan shows its price before you pay. Streamlined and other scoped engagements are paid only after you accept a written quote that names the scope and the fixed price.
- Why no subscription?
- Most US expats file once a year and stay with the same situation. Charging monthly would tax you for nothing 11 months out of 12. Your holdings and PFIC elections stay on your account, so next year starts from where you left off instead of from zero.
- Do you offer team / accountant pricing?
- Atamatax is priced per individual case, so there is one price list for everyone and no firm plan. Atamatax engages independent EAs and CPAs case by case for its fully managed work and pays them from the client's quote; no case is described as prepared or reviewed by one until a verified professional has accepted it and is named on it. If you are an EA or CPA, write to hello@atamatax.com.
- Refunds?
- Self-serve packages: Charges are non-refundable once the package has been delivered to your account. If the delivered package contains a software defect that we cannot fix within fourteen (14) days of being notified in writing, we refund 100%. Before you pay, the draft simply expires. U.S. Filing Obligations Diagnostic: After payment, until the written report is delivered to you, the fee is refunded in full on request — including when you have not finished the questionnaire. Once the report is delivered, the fee is non-refundable, except that a report containing an error we cannot correct within fourteen (14) days of written notice is refunded in full. A refunded fee can no longer be credited toward preparation. Atamatax Express Plan: If the plan is not delivered, or it contains an error we cannot correct within fourteen (14) days of written notice, the fee is refunded in full. Otherwise it is non-refundable once delivered. A refund withdraws access to the paid plan and cancels its credit toward an Atamatax package. Scoped engagements: An engagement paid but not yet in preparation is refundable on request. Once preparation has begun, the paid amount is non-refundable, except that a package containing a defect we cannot fix within fourteen (14) days of written notice is refunded in full. In every case, IRS penalties and interest arising from your own facts remain yours. The Terms of Service hold the full wording.